From request to draft quote, while you do something else
It searches, calculates, makes the proof and prepares the quote. Your team looks at it and sends it.
What this is about
Magic Agent is not a chatbot that answers but an agent that performs actions. A request arrives through WhatsApp, the widget on your site, email or a form. The agent understands what is asked in plain language, finds the article in your own catalogue of 74,136 products, picks the variant, applies the decoration tier, has Magic Logo make the proof and prepares the quote in the system.
Your team looks at it and sends it. The agent can also check stock, arrange a sample order and recognise a repeat order — a repeat order has no new set-up costs, after all, and that is precisely the kind of detail on which a price is right or wrong in real life. At the Brinxx group it has been preparing around 380 quotes a month since 2025, across three brands.
Magic Agent is not a chatbot. It is your digital sales representative. Your customers communicate via WhatsApp or the web widget. They request a quotation in plain language and the agent handles the rest. All within 2 minutes. • Request quotations in natural language • Upload logo — background automatically removed • Artwork preview — 2D mockup and 3D preview with your logo • On-the-fly translations — customer writes Spanish, you work in Dutch • Product search — "something pink you can drink from" • Product recognition via camera • Sample orders fully automated • Stock checks via PIM integration • Return order detection — same configuration? No setup costs On the backoffice, the agent generates quotations with AI, lets you approve lines individually, and pushes orders via the Magic Connect to your production system. From web to machine. And when the agent does not know? Escalation to your sales team via WhatsApp — in your employee's language. No customer is lost. The AI is controlled. The Flowbuilder drives every process. AI only interprets the question. No hallucinations, no unexpected answers. Every step is predictable.
Magic Agent works on two levels: on the frontend as chatbot for customers, and on the backend for automated order processing and workflow management.
Who we built this for
Companies where requests arrive through four channels and the first response takes too long. And companies working in several languages: the agent works in plain Dutch, English and German and translates along the way, so a Spanish request does not sit waiting until the colleague who speaks Spanish is back.
What you get with it:
What actually happens
The work the agent takes over is not the conversation but the preparation: searching, calculating, making the proof and setting up the lines. For nine out of ten companies in this industry that is the same action, dozens of times a week, and it is also the action into which most mistakes creep when things are busy.
Preparing quotes from any channel
From email, the widget or the form on your site, with the artwork included rather than attached afterwards.
Finding products in plain language
Including variants and alternatives, and also from a photo: a customer sends an image and the agent finds the closest article in your catalogue.
Calculating decoration
With the right technique, tier, number of colours and set-up costs from the 426,573 technique rules in the PIM, so with the same rules your sales desk calculates with.
Making a proof through Magic Logo
And sending it along, so the customer sees what they are getting instead of having to imagine it.
Checking stock and lead time
In the PIM, before promising anything. A lead time the agent cannot support, it does not promise.
Recognising repeat orders and samples
A repeat order gets no new set-up costs, and a sample request follows its own route through to production.
Approval per line
Your team approves or rejects line by line, and the order is made from the approved lines. A customer choosing between two variants does not need a new quote.
Escalating to a human
If it stalls or gets delicate, an employee takes over the conversation, even mid-way through a WhatsApp chat.
Central AI control point
Magic Agent is the brain that connects all components of MagicEverse. From customer conversations to backend automation.
Data Access
Full access to PIM, orders, customers, and products.
Escalation Server
Intervene in escalations, WhatsApp session takeover, 2FA verification.
Quote Generator
Creates quotes directly from conversation or trigger.
Customer Manager
Creates and manages customer accounts.
How it fits with the rest
The agent reaches the PIM, the quote module, the ERP and the mailbox through the MCP servers in Magic Orb. The conversation runs through Widget Server and, for WhatsApp, through Meta Server. The logic sits in Flowbuilder: which steps the agent may take is set out in a drawing you can inspect and adjust. The proof comes from Magic Logo, the order goes to the ERP and on to Fast Editor if needed.
The line we hold is the same on every channel: the agent prepares, the human decides. Nothing reaches your customer without approval, you can always see why the agent did something, and we do not use your business data to train third-party models. That is not a marketing promise but a consequence of where the steps sit: in a flow, not in a black box.
What it delivers:
Send us last week's requests and we will let the agent loose
You get back what the agent made of them: the articles found, the decoration calculated and the draft quote. That shows you not whether the technology works but whether it works on your own requests.
You will also hear what did not work. A request the agent cannot handle is more useful to see than ten it can.