Privacy Policy

1. Introduction

MagicEverse ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we handle your personal data when you use our services.

2. What data do we collect?

We collect the following categories of personal data:

• Identity data: name, company name, position
• Contact data: email, phone number, address
• Account data: username, password (encrypted)
• Transaction data: orders, invoices, payment history
• Technical data: IP address, browser type, device information
• Usage data: how you use our services

3. How do we use your data?

We use your data for:

• Providing our services to you
• Processing orders and payments
• Communicating with you about your account
• Improving our services
• Complying with legal obligations
• Marketing (only with your consent)

4. AI and data processing

Magic Agent and other AI features process data to assist you. Conversations are stored to improve the service. You can request deletion of your conversation history.

5. Sharing of data

We only share your data with third parties when necessary for our services (e.g., payment processors), or when legally required. We never sell your personal data.

6. Security

We take appropriate technical and organizational measures to protect your data. This includes encryption, access control and regular security audits.

7. Your rights

Under GDPR, you have the following rights:

• Right to access your data
• Right to rectification of incorrect data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object

8. Retention periods

We do not retain your data longer than necessary. Financial data is kept for 7 years in accordance with legal requirements. Account data is deleted when you close your account.

9. Contact

For questions about this privacy policy or to exercise your rights, you can contact us at:

Email: privacy@magiceverse.online
Data Protection Officer (DPO): privacy@magiceverse.online
Address: MagicEverse B.V., Raamweg 24, 2596 HL Den Haag, Nederland