Terms of Delivery

MagicEverse supplies digital services and software solutions only. No physical products are delivered. Access to the platform is granted once payment has been received and the agreement accepted.

Configurations, bespoke work and implementations are handed over within the period agreed in advance. The exact delivery period is set out in the project agreement. In the event of unforeseen circumstances, the customer is informed of any delays in good time.

MagicEverse guarantees an uptime of 99.9% on an annual basis for all production environments. Planned maintenance is announced at least 48 hours in advance and preferably takes place outside office hours. In the event of unplanned downtime, the customer is informed as soon as possible.

Support is available through the MagicEverse portal and by e-mail. Support requests are taken up within 24 hours on working days. Critical issues (platform unreachable) are handled with the highest priority.

Invoicing takes place monthly in advance. Payment must be made within 14 days of the invoice date. In the event of late payment we reserve the right to suspend the service after a reminder with a period of 7 days.

The service can be terminated monthly, observing a notice period of one calendar month. Notice of termination must be given in writing or by e-mail. After termination your data is exported on request and deleted in accordance with the retention periods.